Privacy Policy

1. Introduction

Welcome to ragam.ai ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music processing platform at ragam.ai (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you sign in with Google, we receive your email address, name, and profile picture.
• Audio Files: Audio files you upload for processing. These are temporarily stored and automatically deleted after 7 days (free tier) or 30 days (pro tier).
• Payment Information: If you subscribe to our Pro tier, payment is processed by our payment provider. We do not store your full payment card details.

2.2 Information Collected Automatically

• Usage Data: We collect anonymous analytics about how you use the Service (pages visited, features used, processing settings).
• Device Information: Browser type, operating system, and device type for optimizing your experience.
• Session Data: Anonymous session identifiers to understand user journeys.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your audio files and deliver results
• Authenticate your account and manage your subscription
• Send you important updates about the Service (with your consent for marketing)
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or abuse

4. Data Storage and Security

Audio Files: Your uploaded audio files are stored on secure servers and are automatically deleted after the retention period (7 days for free users, 30 days for Pro users). We do not permanently store your audio content.

Security Measures: We implement industry-standard security measures including encryption in transit (HTTPS), secure authentication (OAuth 2.0), and access controls to protect your data.

Data Location: Our servers are located in India. By using our Service, you consent to the processing of your data in India.

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our Service (payment processors, hosting providers).
• Legal Requirements: If required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your account and associated data.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a portable format.

To exercise these rights, contact us at privacy@ragam.ai.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We use anonymous analytics to understand usage patterns. We do not use third-party advertising trackers. You can configure your browser to reject cookies, but some features may not work properly.

8. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: